Customer Service?
A customer is a person who purchases goods or services from another; buyer; patron. Service is an act of helpful activity; help; aid: to do someone a service. Now when receiving “customer service” I know I won’t always get exceptional service but I do expect to receive accuracte and friendly service. This was not the case today during my visit to Wendys. I approach the drive thru screen and am greeted by a man and begin to place my order. I state that I want the #6, add cheese, medium with an ice tea. I pause for a moment and he says anything else? I said yes I also need a Homestyle Chicken Filet sandwich, mayonaise only. A lady then asks me what drink. I repeat an ice tea. She then says you want mayonaise only? I said no I wanted to add cheese. She states a total and tells me to pull around. I inform her my second sandwich is not on the screen. Oh what sandwich was that she asks? I inform her it was the Homestyle Chicken Filet mayonaise only. She says so you want mayonaise only on both sandwiches? I said no, the spicy chicken is add cheese, I want everything that comes on it and add cheese. The other sandwich is mayonaise only. And you wanted what to drink? Ice Tea, I repeat. I approach the window and pay and she asks again, what was your drink? All the while I hear a guy talking to her in the background and she’s trying to respond to him, hear me and take the next order. I was the only car in line at the time, so they were not busy. As I was handed my food without so much as a thank you, have a nice day, rot in hell, etc. I pull away annoyed. Whatever happened to the good ole days when people actually had respect for others and took pride in their jobs?
